Privacy Policy
Last updated: January 2026
Dawaa now ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our pharmacy delivery platform.
Information We Collect
We collect information you provide directly, including your name, email address, phone number, delivery address, and payment details when you register or place an order. We also collect health-related information limited to your medication orders and prescription uploads. Additionally, we automatically collect device information, IP address, location data (with your permission), and usage data to improve our services.
How We Use Your Information
We use your information to process and deliver your orders, send order confirmations and delivery updates, improve and personalize your experience, communicate with you about promotions and service updates (you may opt out at any time), comply with legal obligations, and prevent fraud and ensure platform security.
Sharing Your Information
We share your information with our partner pharmacies only to the extent necessary to fulfill your order, with payment processors to complete transactions securely, with delivery service providers to coordinate delivery, and with regulatory authorities when required by law. We do not sell your personal data to third parties.
Data Security
We use industry-standard encryption and security measures to protect your data. All payment transactions are processed over secure, encrypted connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also object to processing, request portability of your data, or withdraw consent at any time. To request deletion of your account and personal data, use the Contact Us page and choose “Delete my account” (/contact?reason=account-deletion). We may contact you on the phone number you provide to verify your identity, and we process deletion requests within 30 days.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser.
Children's Privacy
Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please use the Contact Us page linked in the footer of every page, and our support team will get back to you.